Front Desk Opportunities

We are looking for someone to join our Front Desk team! Are you a proactive, efficient, outgoing person with the desire to help others? Are you experienced in customer service and giving patients that WOW experience? Are you looking for a place to call home? Then we want you!

*Do you LOVE where you work? * Amazing team, great work-life balance, and an opportunity to change people's lives.

*BE A PART OF SOMETHING SPECIAL! * At Putnam Dental Associates, our doctors provide all aspects of dentistry- including implants, same-day crowns, cosmetic, family, sedation, sleep apnea & TMJ treatment and so much more! We are proud to be a locally driven practice who gives back to the community and makes everyone feel like family.

Our mission is to improve our patients' quality of life by providing the best treatment for their healthiest mouth. We offer a "WOW" experience to all our patients by providing the best care in a comfortable atmosphere.

Our core values are:

SERVICE

INTEGRITY

PASSIONATE

POSITIVE

CHARITY

INSPRIRATION

RESPECT

FUN

COMPANY DESCRIPTION:

Putnam Dental Associates has been owned by Dr. Carl Ern since 1984. He has been a local practicing dentist for over 35 years. He grew this practice from a small, one floor, five treatment room office to a practice with 8 providers and over 30 employees. Our goal has always been and will be to provide a family experience to all our patients and to give back to the community we thrive in. Our efforts include an annual day of free dentistry, an annual mission trip to the Dominican Republic, and numerous community involvement events throughout the year.

*BE REWARDED FOR BEING GREAT! We offer a competitive base rate. On top of that, we offer a performance-based incentive pay. We are looking for someone willing to work hard and efficiently, while offering only the most quality and personable care to our patients.

*DO YOU FEEL LIKE YOU FIT THESE CRITERIA? *

*DOES OUR MISSION & COMPENSATION PLAN EXCITE YOU? *

Then the next step is up to you!
**We will need more than just your resume. To allow us to know you better, please send us a cover letter telling us a little about yourself. Please include a) Why this position appeals to you, b) Why should we hire you over other applicants, c) Please include salary expectations, d) Best contact information and time to contact you. Please send to marketing@putnamdental.com

JOB TITLE: Front Desk Team Member

EMPLOYER: Putnam Dental Associates

DEPARTMENT: Front Desk

REPORTS TO: Front Desk Team Leader

STATISTICS RESPONSIBLE FOR: Open hours in schedule, new patient appointments, collection rate, 5-star phone certification, scheduling to goal.

EFFECTIVE DATE: As soon as possible

SUMMARY: The primary purpose of this role is to be a strong asset to the front desk team to ensure an excellent patient experience. This includes excellent phone communication, booking appointments, greeting with a smile, collecting patient data, providing a "WOW" experience, collecting payments, insurance verification, and ensuring the patient leaves happy.

DUTIES AND RESPONSIBILITIES:

  • Ability to answer heavy call volume
  • Confirm/reschedule new and existing patient appointments
  • Collecting payments from patients
  • Ensuring all patient data in system is correct
  • Insurance verification
  • Providing a "WOW" new patient experience
  • Filling/pulling charts
  • Maintaining a 5-star phone certification status
  • Being an advocate for all patients
  • Being a team player
  • Must be willing/able to work evenings and 2-3 Saturdays per month
  • Perform other related duties as assigned by management

SUPERVISORY RESPONSIBILITIES: None

QUALIFICATIONS:
  • 1-2 years dental front office experience
  • Experience with dental insurance a plus
  • Good communication skills
  • Ability to work in a fast-paced environment
  • Ability to work independently and efficiently
  • Experience with Dentrix preferred
  • Punctuality and flexibility are essential

BENEFITS/PERKS:
  • Competitive pay and incentive bonuses
  • Medical & Dental Benefits
  • 401k
  • Opportunities for advancement
  • PTO
  • Off-site office events
  • Team Lunches
  • Continuing Education/Trainings